Help
REZZ MALL is a Second Life shopping website: you pay in L$ in Second Life and the piece is delivered to your inventory in seconds. Here is how it works. Still stuck? Ask our assistant - the round button at the bottom right, or an IM to rezzmall in Second Life.
Buying
How do I buy a piece?
- Tap Buy now on the piece and type your Second Life username (signed in, you skip this).
- REZZ MALL (rezzmall Resident) sends you an IM in Second Life with the price.
- Pay that exact amount to it within 30 minutes: open its profile from the IM and use Pay.
- The window on the site says the payment is in, and the piece is sent to you at once. Accept the offer - it goes to your Objects folder.
How do I pay? Can I use a card?
Only in L$, inside Second Life. No credit card, PayPal or crypto - and we never ask for a password.
Can I buy several pieces at once?
Yes: add them to your cart (up to 100). You get one IM with the total and pay once; the pieces arrive one after another - accept each offer.
I paid the wrong amount
Too little does not complete the order; too much - the extra goes on your web balance. Either way nothing is lost: the money is on your web balance for your next order.
Can I try a piece first?
Most pieces have a free demo: tap "Get the free demo" on the piece and it is sent to you in Second Life.
Can I send a piece as a gift?
Yes: tap Send as a gift, type your friend's username and a note if you like. You pay, they get the piece with your note.
Delivery
I paid but nothing came
Wait a minute and check for the offer in Second Life (also in your offline messages). Still nothing? Open My account and tap Send again on the piece, or ask our assistant - we have every order.
I lost a piece or need it again
Every piece you bought here is in My account with a Send again button - any time, free.
Who delivers it?
Each brand's own delivery box in Second Life sends its pieces, at once. REZZ MALL takes the payment and keeps every order.
Your account and balance
How do I sign in?
Type your Second Life username on My account. REZZ MALL sends you a 6-digit code by IM - type it on the page. It works once, for 10 minutes. No password, no email. Never share the code: nobody from REZZ MALL will ask for it.
What is the web balance?
L$ you keep on REZZ MALL: top up for yourself or gift it to a friend on Web balance. Buy now uses it first. It never expires; it is not paid out as L$ and cannot be moved to another person.
What does signing in give me?
No username to type, every piece you own with Send again, your orders and balance, and your wishlist - with an IM when a piece on it goes on sale.
Pieces and brands
Will it fit my body?
Each piece lists the bodies it fits. Try the free demo before you buy - fit cannot be changed later.
A question about how a piece works
Ask our assistant first. For a partner brand's piece, the brand helps with how it works; REZZ MALL helps with payment and delivery.
Can I get a refund?
When we made a mistake - a double payment, a piece that never arrived and cannot be sent again, or a wrong price - yes, we put it right. Not for a change of mind, a purchase by mistake or a lower price later. See the Terms.
I make things in Second Life - can I sell here?
Yes, see Sell on REZZ MALL.