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Terms

Last updated 11 November 2026

These terms apply when you use rezzmall.com or buy through it. Shopping here means you accept them. Questions: ask our assistant (the round button at the bottom right) or IM rezzmall in Second Life.

1. Who we are

REZZ MALL is a Second Life shopping website run by thefrankcastle Resident. It sells the pieces of our own brand, LECASTLE, and of partner brands. Each piece shows its brand. REZZ MALL is not part of, or approved by, Linden Lab; Second Life and L$ are theirs.

2. Pieces

Pieces are virtual items for Second Life. You get the permissions shown on the piece; you may not resell, copy or pass them on unless those permissions allow it.
Each piece lists the bodies it fits. Try the free demo when there is one - fit cannot be changed after you buy, and bodies cannot be added to a piece later.
Pictures show the piece as it is; how it looks in your viewer depends on your settings, body and skin.

3. Prices and payment

Prices are in L$ and are paid in Second Life to our assistant (rezzmall Resident) after it sends you the price by IM. The price in that IM is the price of your order.
Pay the exact amount within 30 minutes. A smaller payment does not complete the order; anything paid that is not needed for an order goes on your web balance. L$ are not sent back.
Each brand sets its own prices and sales.

4. Delivery

When the payment is in, the brand's delivery box sends the piece to the avatar on the order (or to the friend you gift it to). Accept the offer in Second Life.
Every piece you bought here can be sent again, free, from My account or by asking our assistant.

5. Refunds

Our mistake - you were charged twice, a piece never arrived and cannot be sent again, or a piece does not work and cannot be fixed: we put it right, after the team checks it.
A wrong price paid through an old or wrong link: we refund the difference.
The same piece bought twice: tell us and we refund the second one.
No refund for a change of mind, a purchase made by mistake, or a price that is lower later (for example a sale).
Ask our assistant first; it looks at your order and passes it to the team when needed.

6. Web balance

Web balance is L$ kept on REZZ MALL for your next orders: top ups, balance a friend gave you, and L$ paid over a price. It does not expire.
It is used only on rezzmall.com. It is not paid out as L$, not refunded and not moved to another person. Some balance may be for one brand's pieces only; checkout shows what an order can use.

7. Your account

You sign in with a one-time code sent by IM to your Second Life avatar. Keep the code to yourself: we never ask for it, or for any password.
Do not misuse the site - for example to send unwanted gifts or messages, or to get around its limits. We may pause an account that does.

8. Partner brands

A partner brand's pieces are made and delivered by that brand; REZZ MALL takes the payment and keeps the order. Questions on how a partner piece works go to its brand, payment and delivery questions to us.

9. Privacy and changes

What we keep about you is on the Privacy page. When these terms change, we change this page and its date; what you bought before keeps the terms of its day.